1. We provide delivery services throughout Indonesia using logistics services partner JNE
  2. Shipping costs are determined based on the weight of the product and delivery location. Automatically, our system will calculate the shipping cost and the estimated date the product is received in accordance with the logistics services that you select in the order page.
  3. After you successfully make a payment, we will process the delivery and send you a tracking order number
  4. While we’ve listed JNE here, you may book local delivery services that will do the same, possibly for less and faster such as Gojek, Grab or Uber. Please inform us and fill in “Order Notes” if you prefer to use Gojek, Grab or Uber. We will contact you when product(s) are ready to be picked up by Gojek, Grab atau Uber. Afterwards, you can book and make a payment of delivery charge directly to Gojek, Grab or Uber.


Are shipments made on Saturdays & Sundays and Public Holidays?

Sorry, we do not send the courier order products on Saturdays & Sundays and national holidays.

How do I know the estimated date of the product will be received?

Details on the estimated date the product is received can be checked on the page Order process after you select logistics services.

Does Lüi do international shipping?

International shipping not available at this time.